Business Model

SilverAge Legal — silveragelegal.com

SilverAge Legal operates as a senior-focused legal support service designed to simplify essential legal processes for retirees and elderly individuals in Switzerland. Our business model is built on accessibility, transparency, trust, and senior-friendly service delivery.

1. Core Service Concept

We provide non-attorney legal assistance, document preparation, and consultation support tailored specifically for seniors.
Our services focus on practical legal tasks, helping clients complete important paperwork correctly and on time.

We bridge the gap between seniors and complex administrative processes by offering clear guidance and reliable document handling.

2. Target Market

Our services are designed for:

  • Pensioners and retirees

  • Elderly individuals needing assistance with legal paperwork

  • Family members and caregivers supporting seniors

  • Seniors who prefer step-by-step guidance instead of navigating legal processes alone

We serve clients across Switzerland, in English, with optional translation support upon request.

3. Value Proposition

We offer seniors a safer, simpler, and more supportive alternative to doing paperwork alone.

Key benefits include:

  • Clear, senior-friendly explanations

  • Fixed, transparent pricing

  • Personal assistance via phone or email

  • Cash on Delivery payment option

  • Fast processing and digital delivery

  • High accuracy in legal document preparation

  • Confidential and secure handling of client information

4. Revenue Streams

Our revenue is generated through:

4.1 Service Fees

Each legal service has a clear, fixed price listed on our website.
Common categories include:

  • Document preparation

  • Applications to Swiss authorities

  • Estate and inheritance paperwork

  • Power of attorney documents

  • Social benefits and pension forms

  • Housing and rental agreements

4.2 Consultation Fees

Optional phone or online consultations are billed separately.

4.3 Delivery Fees

For physical document handover via courier, delivery fees apply (Cash on Delivery).

5. Service Delivery Model

5.1 Digital Delivery

Documents can be delivered via email as secure PDFs.

5.2 Physical Delivery

For seniors who prefer printed copies, we offer physical document delivery across Switzerland using Cash on Delivery (COD).

5.3 Communication Model

Clients interact with us through:

  • Phone

  • Email

  • Website contact form

  • Scheduled consultations

All communication is adapted to be clear, patient, and senior-friendly.

6. Operational Structure

Our internal structure includes:

  • Legal documentation specialists

  • Consultation support team

  • Customer service agents

  • Compliance and privacy officer

  • Delivery coordination partners

  • IT and website management team

This ensures efficient workflow, accurate document handling, and reliable delivery.

7. Quality Assurance

We maintain service quality through:

  • Standardized document templates

  • Compliance checks with Swiss legal requirements

  • Mandatory data protection procedures

  • Internal multi-step review process

  • Continuous updates based on regulatory changes

8. Payment Model

We use a single payment method:

Cash on Delivery (COD)

Clients pay in cash when receiving their physical documents.
Digital documents are billed through the same process, with payment collected upon courier delivery of the printed copy.

No online payments are used to keep the process simple and secure for elderly clients.

9. Compliance & Privacy

We follow all requirements of:

  • Swiss Federal Act on Data Protection (FADP)

  • GDPR (if applicable)

  • Swiss commercial standards

  • Data confidentiality obligations

We collect only essential information and do not share or sell personal data.

10. Business Goals

SilverAge Legal aims to:

  • Become Switzerland’s most trusted senior-legal support platform

  • Expand service offerings for pension, estate, and family matters

  • Reduce paperwork complexity for seniors

  • Provide transparent and affordable legal assistance

  • Maintain a fully senior-friendly service experience